Dear Liza,

I recently purchased from you an S200 Model Water Transport Device (bucket).

There is a hole in my bucket. I have tried to fix it using straw (as per advice recieved from yourselves) but this created more problems than it solved, the straw being too long, my knife too blunt, my inability to sharpen said knife due to the fact that I could not carry water from the well to wet the stone to sharpen the knife due to the original problem of hole in bucket.

I found your customer service line most unhelpful. Several times they advised me on the procedure to mend my bucket, but we just went round in circles due to the issues mentioned above.

I demand to know what you propose to do about this situation. Clearly I expect better from a bucket dealer of your calibre and I look forward to your service department issuing me with adequately trimmed straw or a replacement bucket.

Yours sincerely,

Henry